Tag Archives: customer service

Who are you working for?

That's what customer service is all about. It's what our job is about. It's why we're here. If I can't help a 90 year old couple in my first due then I may as well go home.

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"ROOKIE" RANDY EARNS ANOTHER 90 DAYS ON THE JOB

When our recruits complete the acadamy, they are assigned to a company, placed on 1 years probation and have a detailed set of objectives to complete / pass within that year. They are assigned a "Rookie Book" which contains thoses objectives and are evaluated at the 3, 6, 9 and 12 month mark.

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